At Man Gear, we work with carefully selected suppliers to deliver quality outdoor gear reliably and efficiently. Orders are fulfilled and shipped directly from our partners’ locations, which include the US, Europe, Canada, Australia, and other regions worldwide.
Processing & Delivery Times
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Most orders are processed within 1–3 business days.
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Shipping times typically range from 2–8 business days for destinations in the US and Europe (often resulting in total delivery of about 4–10 business days once processing is included).
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Some items—particularly those shipping from farther locations or internationally—may take 14 days or more depending on the product origin, destination, carrier, customs clearance, and other external factors.
Estimated processing and shipping times for each product are displayed on the product page. All times are counted in business days (weekends and holidays excluded). Once your order ships, you will receive tracking information so you can follow its progress.
Shipping costs (when applicable) are calculated at checkout based on destination, item details, and current rates. Our packaging is designed to keep your outdoor gear secure during transit, and we provide clear cost information so you can make informed decisions.
If you have any questions about a specific order’s timeline, our customer service team is ready to assist.
RETURN AND EXCHANGE POLICY
We understand that sometimes a purchase may not meet your expectations. Our return and exchange process is designed to be straightforward, though exact terms can vary depending on the supplier fulfilling your order.
General Guidelines
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Many items are eligible for return within 15 or 30 days of delivery, provided they are unused, unworn, and in original condition with tags and packaging intact. Some products may not be eligible for return.
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Damaged, defective, or incorrect items: Contact us within 15 days of delivery with clear photo evidence. In these cases, we will coordinate a replacement or refund with the supplier (return shipping is typically covered when the issue is on our end).
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Change of mind / unused returns: If the item qualifies under the applicable policy, you are generally responsible for return shipping costs. Once the item is received and inspected, a refund will be issued to your original payment method (any non-refundable fees will be noted in advance).
How to Initiate a Return or Exchange
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Email our customer service team with your order number, the reason for the return or exchange, and photos if the item is damaged or incorrect.
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We will confirm eligibility and provide return instructions or a prepaid label when applicable.
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Ship the item back as directed. Refunds are processed after the item is received and approved.
Our commitment is to your satisfaction. By offering a clear and supportive process, we aim to help you shop outdoor gear with confidence. Reach out anytime—we’re here to help.